Terms of service

📄 Terms & Conditions — Berhampuri Swad

Last Updated: [13/11/2025]

Welcome to Berhampuri Swad. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms govern your use of our website (berhampuriswad.com) and any purchases made from our store.
By using our services, you confirm that you are at least 18 years old or using the website with adult supervision.

2. Product Information

  • We offer food products such as pickles, papads, snacks, and other local items.

  • Product images shown are for representation; actual products may vary slightly in colour, packaging, or texture.

  • All products are prepared and packed by trusted local vendors & partners.

3. Pricing & Payments

  • All prices are listed in INR and include applicable taxes unless mentioned.

  • Payments must be completed before order processing.

  • We use secure payment gateways (Razorpay/UPI/Card/etc.).

  • We do not store your payment information.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance — we may cancel orders due to:

    • Stock unavailability

    • Payment failure

    • Incorrect information

    • Suspicious/fraudulent activity

  • If your order is cancelled, we will notify you and issue a refund where applicable.

5. Shipping & Delivery

  • Delivery timelines vary based on location.

  • Sometimes delays occur due to courier partners, weather, or unexpected issues.

  • Once shipped, order tracking details will be shared.

  • Wrong address or unreachable contact details may lead to delivery failure.

6. Return, Replacement & Refund

Because we sell food products, returns are limited.

We only accept replacement/refund if:

  • You receive a damaged product

  • You receive the wrong item

  • The product is spoiled on arrival

Conditions:

  • You must report the issue within 24 hours of delivery

  • Provide clear photo/video proof

  • Unboxing video is highly recommended for verification

For full details, refer to our Return Policy.

7. User Responsibilities

By using our website, you agree that you will NOT:

  • Misuse our products or services

  • Submit false or misleading information

  • Duplicate or steal content, images, or product designs

  • Violate local laws while using our website

  • Use abusive or harmful language in communication

8. Intellectual Property

  • All content on this website — including text, images, logos, branding, and design — is the property of Berhampuri Swad.

  • No content may be copied, modified, or used without written permission.

9. Limitation of Liability

  • Berhampuri Swad is not liable for delays caused by courier partners or external factors.

  • We are not responsible for allergic reactions — customers must check ingredients carefully.

  • We are not liable for indirect, incidental, or consequential damages.

10. Account & Security

If you create an account:

  • Keep your login details secure

  • Notify us immediately if you notice unauthorized access

We are not responsible for losses caused by misuse of your account.

11. Modifications to Terms

  • We may update or change these Terms anytime.

  • Updated Terms will be posted on this page.

  • Continued use of the website means you accept the new Terms.

12. Contact Information

If you have questions regarding these Terms:

📩 Email: contactberhampuriswad@gmail.com
📱 WhatsApp: 7077697061
📍 Location: Chadheimara, Berhampur Sadar, Ganjam, Odisha 761100