Shipping policy

🚚 Shipping Policy — Berhampuri Swad

Last Updated: [13/11/2025]

Thank you for shopping with Berhampuri Swad. We are committed to delivering fresh and authentic Berhampuri pickles, papad, and snacks to your doorstep with safe and timely delivery.

1. Order Processing Time

  • All orders are processed within 24–48 hours after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • You will receive tracking details once the order is shipped.

2. Delivery Time

Delivery timelines depend on your location:

📍 Within Odisha:

3 – 7 business days

📦 Rest of India:

5 – 12 business days

Remote or rural areas may take slightly longer due to courier network limitations.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on weight and delivery location.

  • Free shipping offers will be mentioned during promotions or checkout (if applicable).

4. Order Tracking

Once shipped, you will receive:

  • Tracking ID

  • Courier partner name

  • Live tracking link

Tracking may take up to 24 hours to get updated by the courier.

5. Packaging & Safety

We follow strict packaging standards:

  • Leak-proof bottles

  • Double-sealed jars

  • Bubble-wrapped papad packets

  • Tamper-proof outer packaging

This ensures your products reach safely and fresh.

6. Delivery Delays

Delivery may get delayed due to:

  • Weather conditions

  • Festivals or public holidays

  • Courier operational issues

We do not hold responsibility for delays caused by third-party courier partners, but we will assist you in tracking your order until delivery.

7. Wrong Address / Failed Delivery

A failed delivery may happen if:

  • The address provided is incorrect

  • Phone number is unreachable

  • Customer not available at the address

In such cases:

  • Courier will attempt redelivery

  • Additional charges may apply for repeated failures

Please double-check your address & mobile number during checkout.

8. Damaged or Missing Items

If your order arrives damaged, leaked, broken, or incomplete, notify us within 24 hours with:

  • Order ID

  • Clear photos/videos of the product

  • Packaging photos

  • Unboxing video (recommended)

We will arrange a replacement as per our Return & Replacement Policy.

9. International Shipping

Currently, we ship within India only.
International delivery will be added soon.

10. Contact Us

For delivery issues or help:

📩 Email: contactberhampuriswad@gmail.com
📱 WhatsApp: 7077697061
📍 Chadheimara, Berhampur Sadar, Ganjam, Odisha 761100

We’re always here to assist you! 😊